Active Support

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Active Support

Openly Connected ~  TOTAL WebCARE - Proactive MaintenanceWhen I need website work done, nothing beats the quick, reliable and expert work from Openly Connected. It's good to know your Active Support Team is there and ready for you!  
You are 1 phone call, email or support ticket away from programming, graphic design, copywriting and even photography, the way you want it, when you want it and   
DONE RIGHT THE FIRST TIME
Openly Connected's, Active Support service means experienced web techs are at the ready to create impressive visual & written content that is on message as well as developing the new technology solutions / features, just right and when you need them.

We make it a point to know to your business as well as your technology to consistently deliver good advice and technical solutions on time and under budget.

 

 

Second Half: 

Programming

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance

The ability to write custom code means, there is littel we can't do, if you have seen in on line, chances are we can do it for you too!

  • PHP, jQuery, HTML4, CSS       
  • Most CMS platforms: Drupal, WordPress, Joomla
  • We create templates, modules, eCommerce customizations
  • Custom Work: if You've seen it online, we can (probably) do it for you.

Creative Services

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance

Where programming stops, graphic design picks-up, creativity with some technical skills to means there is a world of design and color at your finger tips, you limit is your own imagination

  • Look & Feel - Themeing
  • On location / in studio Photography - products, people & places 
  • Website design,User Interface & User Experience Design
  • Expert Web Copywriting

Assessment & planning

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance

A very important part of managing a site is documentation, the writen specifictions, how we did this or that and why, what we used, etc... this can save valuable hours in repairs and new development.

  • Interviews & requirements gathering
  • Planning
  • Documentation
  • Testing & Reporting

Emergency Support

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance

An emergency is subjective thing, thing is you know it, when your in one, we put your ticket to the front of the line and there are no extra charges, even at 3am, for Total WebCARE subscribers.

  • It's a rare day when a OC system has an unexpected emergency. Most of the time, we know and correct any problems long before our clients even knew something was wrong.
  • In the event you do experience an unexpected problem:  A 24 x 7 x 365 human being will respond and correct your issue with the appropriate urgency, you would expect from perfectionists.