Only 1 support ticket away!

The perfect compliment to ProActive Maintenance,  Active Support means you now have access to expert programming, graphic design, copywriting and photography, done the way you want it when you want it!   It has never been easier to keep your businesses website fresh and working!  

Your OC Contact person will be right there, your project manager and Sr. Technical person, whose job is to make you look good - by making sure your projects run as smoothly as your website!

DONE RIGHT THE FIRST TIME

Openly Connected's, Active Support service means experienced web techs are at the ready to create impressive visual & written content that is on message as well as developing the new technology solutions/features, looking great and working right  -  on time and under budget.

We make it a point to know about your business as well as your technology to consistently deliver good advice and technical solutions on time and under budget.

 

 

 


Programming

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance
  • PHP, jQuery, HTML5, CSS       
  • CMS and custom platforms: Drupal, WordPress (experts)
  • We create templates, modules, eCommerce customizations
  • Custom Work: if You've seen it online, we can build it for you too.

The ability to write custom code means, there is little we can't do, if you have seen in online, chances are very good, we can build it for you!

Creative Services

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance
  • Look & Feel - Themeing
  • On location / in studio Photography - products, people & places 
  • Website design, User Interface & User Experience Design
  • Expert Web Copywriting

Where programming stops, graphic design picks-up, creativity with some technical skills to means there is a world of design and color at your fingertips, you limit is your own imagination

 

 

Assessment & planning

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance
  • Interviews & requirements gathering
  • Planning
  • Documentation
  • Testing & Reporting

A very important part of managing a site is documentation, the written specifications, how we did this or that and why, what we used, etc...
this can save valuable hours in repairs and new development.

 

Emergency Support

Openly Connected ~  TOTAL WebCARE - Proactive Maintenance
  • It's a rare day when an OC system has an unexpected emergency. Most of the time, we know and correct any problems long before our clients even knew something was wrong.
  • In the event, you do experience an unexpected problem:  A 24 x 7 x 365 human being will respond and correct your issue with the appropriate urgency, you would expect from perfectionists.

An emergency is a subjective thing, the thing is you know it when you're in one, we put your ticket to the front of the line and there are no extra charges, even at 3 am, for Total WebCARE subscribers.